If you want deeper customization beyond no-code blocks, Callupgrade.ai supports webhooks and a REST API.

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1. Webhooks

  • When to Use: Trigger events in external systems the moment something happens in Callupgrade.ai (e.g., “Call Ended,”).
  • Configuration: Set a webhook URL in your assistant/campaign settings or the automation platform.
  • Payload: Typically includes call ID, transcript, call outcome, or any user data collected.

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2. REST API

  • Key Functions:

    1. Create/Update Leads
    2. Manage Campaigns

  • Auth & Rate Limits: Usually uses API tokens. Check API docs for details on endpoints and usage quotas.

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3. Example Use Cases

  • Real-Time CRM Sync: For each new call, post data to your CRM’s endpoint.
  • Custom Dashboards: Pull call data into your own analytics dashboard.

Note: You’ll find the official API reference in a dedicated docs section or via your Callupgrade.ai dashboard. Always secure your tokens and test endpoints in a dev environment.