After an inbound call, Callupgrade.ai provides transcripts, analytics, and possible automation triggers.

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1. Recording & Transcription

  • Recording: Typically saved in the call logs, so you can replay.
  • Transcription: The AI’s recognized text, which is used to generate its responses.

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2. Post-Call Data (Summary & Extracted Variables)

  • The AI can store or forward call info (e.g., name, reason for calling) to a connected CRM or spreadsheet.
  • Summaries may include “intent” or “call outcome.”

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3. Automation Triggers

  • Using the built-in no-code platform, you can do things like:
    1. Email or Slack the transcript to your team.
    2. Log the call outcome in Google Sheets.
    3. Notify a human agent if follow-up is needed.

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4. Viewing Insights

  • In your Callupgrade.ai dashboard, go to Calls or History.
    • Filter by inbound calls.
    • Click a specific call to see the transcript, recording, or final notes.

Note: For advanced analytics (like call sentiment or deeper classification), watch out for upcoming features or use the webhook/API to feed transcripts into external tools.