If you haven’t already, check out our Phone Numbers section to learn how to obtain or integrate a number. Once you have a number:

  1. Assign It to Your AI Assistant

    • Go to Assistants > (Your Inbound Assistant).
    • Under Phone Number, pick the number you want to use.

  2. Verify Functionality

    • Test by calling the number from an external phone.
    • The AI should answer with your configured greeting.

  3. Monitoring Inbound Lines

    • In the Phone Numbers page, you can see active lines, monthly cost, and usage.
    • Release lines you no longer need to avoid extra rental fees.

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Handling Country-Specific Requirements

Some regions may require:

  • Local address or business registration
  • ID documents for toll-free or special lines

If so, you’ll be prompted to upload documents for custom provisioning before your number is activated.