When someone dials your dedicated (or SIP-integrated) number, Callupgrade.ai can answer automatically through an AI Assistant. This section covers the big-picture flow of inbound calling:

  1. Caller Dials Your Number

    • A local, international, or toll-free line assigned to your AI assistant.

  2. AI Assistant Answers

    • Greets the caller using your configured voice and initial message.
    • Follows the system prompt to handle inquiries or gather information.

  3. Optional Actions

    • Transfer to a human operator (if configured).
    • Schedule appointments, check order statuses, or collect data for later use.

  4. Call Completion

    • AI ends the call politely or transfers to a queue/agent if needed.
    • You get transcripts and call analytics afterward.

Tip: Start by renting or provisioning a phone number and linking it to an inbound-type AI Assistant.