Callupgrade.ai blends AI voice recognition with LLM-based replies to conduct live phone conversations. Below is a simplified flow:

  1. Caller or Lead is Dialed

    • Inbound: A customer dials your assigned phone number.
    • Outbound: Callupgrade.ai’s system calls a list of phone numbers from your campaign.

  2. Speech Recognition
    The AI listens to what the person says and transcribes it into text in real time.

  3. LLM Decision
    Callupgrade.ai uses a large language model (LLM) and your configured “system prompt” to craft a reply or decide the next action (like transferring the call).

  4. Voice Output
    The AI’s response is converted to natural-sounding speech via our voice engine (ElevenLabs voices).

  5. Result & Actions

    • For Inbound: The AI may answer questions, verify info, or take a message.
    • For Outbound: The AI can pitch a product, qualify leads, or transfer interested callers to a human agent.

  6. Data & Reporting
    You get transcripts, call recordings, call outcomes (like “no answer” or “success”), and the ability to automate follow-up actions.

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Distinctions: Inbound vs. Outbound

  • Inbound

    • Caller dials a number you rented or integrated.
    • AI picks up, greets, and handles queries or routes the caller if needed.

  • Outbound

    • You upload or sync leads.
    • AI dials each number, follows your call script, possibly transfers if the lead is interested.

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Next Steps